Amount still not credited in my Crypto wallet

I am Pankaj Peshwani, from India , My mt5 I'd is 710988, I make a 499dollar withdrawal on 18/4/2024 , I also got mail of withdrawal approval, also Showing approved in Client portal, but amount still not credited in my usdt wallet, i have also attached the screenshot of the mail, my wallet and also mt5 accounts details with this mail, plz Solve my problem as soon as possible.