Dear Valued Client, Thank you for your feedback. We understand that you encountered order execution delays during your trading experience. Even when pending or stop-loss orders are set, significant market events or periods of extreme volatility can lead to price gaps and sudden drops in liquidity, which may result in delayed execution or slippage. Such occurrences are common across global markets during extreme conditions and are often unavoidable. EBC is committed to continuously improving order execution quality. We have integrated with multiple top-tier liquidity providers to optimize execution speed and stability. However, during globally volatile events, traders may still face similar challenges. To help minimize the impact of such risks on your trading outcomes, we recommend adjusting your trading strategies and exercising extra caution prior to major data releases or during highly volatile market periods.