Dear Valued Client, Thank you for bringing this matter to our attention. Please be assured that we take your feedback seriously. To assist us in further investigation, we kindly ask you to send us an email with your account details. In addition, negative balance protection requires an application and approval before it becomes effective. Once effective, the account will be automatically reset to zero, and no further deductions will be made upon new deposits. If you encounter such issues, please do not hesitate to contact us via email so we can look into it for you. We appreciate your cooperation and understanding.