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Trading with Mashreq as part of my journey through various brokers, I've grown particularly cautious due to the lack of recognized regulatory oversight. This alone is a persistent concern; when entrusting my funds and trades to any platform, clear regulation offers peace of mind that I find missing here. Regarding customer support, Mashreq advertises 24/7 availability through multiple channels. While that initially seemed promising, my direct interactions revealed some critical gaps. On several occasions, responses to technical or account-related queries were either delayed or generic, which diminished my confidence in resolving urgent trading matters swiftly, especially if a technical issue were to affect my account or withdrawal. On the technology side, Mashreq runs its own web and mobile trading platforms, rather than standard industry platforms like MT4. For me, this introduces certain risks: proprietary platforms may lack the robust stability and transparency I’ve come to expect from established solutions. Although I have not experienced a platform crash, I did notice occasional slow load times and interface inconsistencies, particularly during peak market hours. These factors, combined with the absence of regulation and demo accounts, make me approach trading here very conservatively. I would not recommend risking significant capital without fully understanding the inherent risks and limitations, particularly for those who prioritize reliable support and platform robustness in volatile markets.