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In my experience with MFG, I’ve noticed a few areas that warrant some caution, particularly when it comes to customer service and platform reliability. The broker does provide multiple ways to reach customer support, mainly by phone and fax, and they also offer an FAQ section on their website. However, compared to other brokers I’ve used, the lack of digital channels such as live chat or even basic social media presence makes their responsiveness and accessibility feel somewhat limited. For me, especially when markets are volatile, having rapid and flexible customer service options is crucial, so this traditional approach could be a drawback if urgent assistance is needed. As for platform reliability, MFG does offer a suite of trading platforms—like EX Trader and SPTrader for different asset classes—which on paper provides flexibility. While I haven’t encountered critical failures, navigating between multiple proprietary platforms introduces complexity. The absence of widespread, third-party platforms also means that I couldn't easily compare my trading experience to the industry’s established benchmarks for stability and usability. Some of the platforms offer robust features and real-time data, but the learning curve and lack of transparent, user-driven support resources might make it harder for less tech-oriented traders to resolve issues quickly. Given these factors, I have to stress the importance of fully understanding the service limitations and ensuring these align with personal trading needs. I recommend approaching MFG with a conservative mindset, remaining attentive to any operational issues, and regularly reviewing available support channels to ensure a secure trading environment.