can't wd

Last month, Gofx held an NDB promo with various conditions. If the customer meets the requirements, the customer is entitled to a $100 coupon. Gofx stated that the $100 coupon is made for 7 days and can only be sent to customers who meet the conditions. This is the problem. It's been more than 7 days since Gofx hasn't sent the coupon, not just 1 or 2, but many customers haven't received the coupon.