We’re sorry to hear about your experience and understand your frustration. Please know that we work tirelessly to assist all our traders with the best and most timely support possible. We have put great effort into providing some of the fastest and easiest withdrawal processes in the industry. At this moment, it appears to be a temporary technical issue which might also be related to your device. We are actively investigating this to resolve it as quickly as possible. We encourage you to reach out directly to our support team so we can thoroughly investigate your case and work towards a satisfactory resolution.