I have a pamm manager account named wonderland which has been progressing very successfully within hfm, I was planning to close my usdcnh long position which I opened on 24.05.24 at the opening of the week on 29.05.24. However, although it does not include any holiday calendar, the relevant parity did not price for more than 1 day from the opening of 29.05.24. Thinking that this is a problem related to price providers, as I have exemplified in the photos, when I sent it to the broker via e-mail with the evidence, the broker has shown the shallow market volume as the reason instead of solving the problem. I have the experience to distinguish the difference between shallow market volume conditions and not providing price very clearly. In all other brokers I have worked with, the relevant parity has priced with the opening of the week and progressed in proportion to the market dynamics, in hfm the price was frozen for more than 1 day and no clearing transaction was allowed. The broker who supposedly adopted transparency as a principle is trying to put the responsibility on the investor by showing the shallow market volume as the reason behind the victimization it has caused. I can say without hesitation that the broker's problem-solving efforts, transparency, reliability, security of funds, and price stability have disappointed me more than the amount I don't care about in terms of amount. For example, if I open a 5-lot transaction for this position as an investor, the broker has the potential to attribute the huge loss it will cause to the concepts of transaction volume and volatility.