Unable to exit from gold-PrimeX Capital-Exposure-WikiFX

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PrimeX Capital -

Exposure Details -

Unable to exit from gold

FX2268650498

1-2 years

Unverified

Exposure

I have a zero account with them, but in reality, the spread is strong. Despite taking $8 for a 1 lot trade, they deducted approximately $4600 in commission from me during my trades. It's unfair, I swear.

Original

غير قادر على الخروج من الذهب

عندي معهم حساب زيرو لكن في الحقيقه سبريد قوي رغم ياخذون على صفقه 1 لوت 8 دولار خلال تداولاتي خذو مني عموله 4600 دولار تقريبا ضلم والله

Reply from official PrimeX Capital

Dear Client, Thank you for your feedback. Please note that the Zero (Raw) account offers zero markup from our side. However, it reflects the raw spreads provided directly by our liquidity providers (LP). These raw spreads are not fixed and may vary depending on market conditions. For example: Spreads may widen during major news events. Spreads can also be higher during periods of low liquidity (e.g., midnight trading hours). We always value our clients' feedback. In response, we have already reduced the commission from $8 to $6 per lot. We hope this change brings you a better trading experience. Best regards, PrimeX Capital