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Exposure Details -

FX5276622862

Within 1 year

Unverified

Exposure

I encountered a trade with a higher purchase price, which caused losses in my account. When I raised the issue, they told me it was a system failure and would not be taken into account. They did not allow me to withdraw through the bank, claiming that they were fixing transfer fees. They asked for additional investment to open up withdrawal options through Wallet. I made two withdrawal requests through Wallet and they were denied, one due to alleged misinformation received and the other due to high losses in the account (including the changed trade). They blocked my account for not making monthly deposits (they informed about a policy change). They demanded a 5% contribution of the current account value to reactivate it. They constantly change policies, demanding more capital contributions.

Original

Me apareció una operación con precio de compra mas alto y me causó perdidas en la cuenta. Cuando hice la observación me dijeron que era falla del sistema y no se tomaría en cuenta. No me permitieron retirar por banco con la excusa de que estaban arreglando tarifas de transferencia. Me pidieron inversión adicional para abrir cupo de retiro por Wallet. Hice dos solicitudes de retiro por wallet y me las negaron, una por supuesta mala información recibida y la otra por perdidas altas en la cuenta(incluida la operación cambiada). Me bloquearon la cuenta por no hacer importes mensuales(cambio de política informaron). Me exigieron aportar 5% del valor actual en cuenta para reactivarla. Cambian las políticas todo el tiempo exigiendo mas aportes de capital.