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I questioned the high slippage on the gold order and the delay in filing a complaint. Fortunately, the customer service still refunded the $3.2 difference.
08-04

Malaysia

Reply from official EBC

Dear Valued Customer, Slippage can occur due to various factors, including market liquidity, the MT4 execution mechanism, and network conditions. As such, no broker can fully eliminate the risk of slippage. However, based on the image you shared, it’s clear that EBC has been able to maintain favorable pricing and tight spreads thanks to our advanced technology and execution infrastructure. That said, EBC remains committed to providing all users with a secure, efficient trading environment and a high-quality execution experience. We’re proud that our platform continues to receive positive feedback from clients. Please be assured that we evaluate and handle each case fairly based on its individual circumstances. If you experience any further issues, don’t hesitate to reach out — we’re always here to help. Thank you for choosing EBC.

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