Dear Valued Client, thank you for providing the information. After verification, we confirm that the account in question is a PAMM account, and during the relevant period, the client had no direct communication with Moneta Markets. Transaction records indicate that the current balance of the account is zero, with funds fully depleted due to losses incurred from PAMM trading, not because withdrawals were blocked. The last successful withdrawal recorded in the system occurred on May 2, 2024. Following significant trading losses, the account status was adjusted to "close-only," meaning no new positions could be opened. Additionally, this case is related to the previous Brazil PAMM/Nexobot case, and as part of its resolution, the client had already received a 1:1 credit compensation. After repeated verification, we found no evidence that either the bank or Moneta Markets ever blocked the client's withdrawals. The losses were due to PAMM trading. Due to transaction activities, the withdrawal function will naturally become unavailable after the account balance is depleted. Thank you for your understanding and support. If you have any further questions, please feel free to contact us at any time. We will be happy to provide you with further assistance.