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The trading company cannot properly handle it.

LAM SAU FONG
1-2 years
Verified

Exposure

I was trading gold futures at a financial investment center in Malaysia called HFMARKET under the name of a company regulated by the UK Financial Conduct Authority (FCA). The incident occurred on July 17th (trading platform time: 7:36 AM), when the HFM MT5 trading platform forcibly liquidated my position. The liquidation price did not match the actual market price, and the liquidation order recorded in the trading platform log did not correspond with the liquidation time. The company failed to explain the discrepancy between the liquidation price and actual market data. For simultaneously liquidated trades, the liquidation prices differed by 100 pips: - Buy order: Price 3400, but liquidated at 3249 - Sell order: Price 3254, but liquidated at 3427 The day's market high was 3352.86, and the low was 3309.45. I provided evidence and demanded the company properly resolve this matter, but they failed to offer a satisfactory explanation. An unreasonable 100-point discrepancy appeared in the trading spread. Furthermore, the photos I submitted also show significant discrepancies: At 4:36, I performed no actions, yet the spread and price differed by 100 points, with the platform's forced liquidation occurring at this exact time of 4:36. At 7:36, the spread and price records do not match. Backend records show no orders at 7:36, yet the forced liquidation time is recorded as 7:36 in the photo. I immediately emailed HFMARKETS to lodge a complaint. The company requested all supporting evidence and photos, which I have consistently provided. However, the company has yet to offer any reasonable response and remains silent.

Original

交易公司无法妥善处理

我当时在马来西亚一家名为 HFMARKET 的金融投资中心,以受英国金融行为监管局(FCA)监管的公司的名义进行黄金期货交易。 事件发生在7月17日(交易平台时间:上午7:36),当时 HFM MT5 交易平台强制平仓了我的交易。平仓价与实际市场价格不一致,交易平台日志中记录的平仓订单与平仓时间也不一致。 该公司无法解释平仓价与实际市场数据之间的差异。对于同时平仓的交易,买卖订单的平仓价相差100点: 买入价:3400,但在3249被强制平仓 卖出价:3254,但在3427被强制平仓 当日市场最高价为3352.86,最低价为3309.45。 我提供了证据并要求公司妥善解决此事,但公司未能提供令人满意的解释。交易点差出现了100点的不合理差异。 此外,我提交的照片也存在严重的差异: 4:36,我未进行任何操作,但点差和价格相差100点,平台强制平仓是在4:36这个时间 7:36,点差和价格记录不匹配。后台记录显示 7:36没有任何订单,但强制平仓时间却被记录为照片中的时间7:36。 然后我立即向HFMARKETS发送电子邮件提出投诉。 该公司要求我提交所有支持证据和照片,我也一直提供照片证据了。然而,该公司至今未提供任何合理回应,并保持沉默。

2025-09-16

Malaysia

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