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Account Locked and Restricted Without Cause

Harley
3-5 years
Unverified

Exposure

As a MultiBank client, my MT4 platform now shows that my account has been restricted and suspended. Their account manager emailed me, stating that I needed to reapply for a new account on their official website to download a new MT4. After logging in and submitting the application, the system confirmed my submission was successful. Their customer service representative told me to wait for approval, but I have received no response since. My old account can no longer be used, and I cannot log in to their backend website either. Their support staff claimed my account had become dormant and was under regulatory scrutiny. I truly cannot understand why my account was locked. Although I trade infrequently, trading frequency is a matter of personal risk management—just like owning a car that’s rarely driven doesn’t mean the police should revoke your driver’s license. No country has such an unreasonable law. Moreover, I was never notified in advance about the reason for restricting my account, which also makes the procedure unlawful.

Original

账号无故被锁死限制

我是大通客户,我的M T4软件显示期现在已经限制停止使用。他们的客户经理发邮件告诉我,需要我在他们的公司的官方网站重新申请新账号,就可以重新下载新的M T4,结果我登录之后重新提交了申请。系统显示我提交申请成功,他们的客服人员说让我等待审核通过。但是至今没有给我任何回复。我旧的账号也不能继续使用,也不能登录他们网站的后台。他们的客服人员说说我的账号已经休眠受到监管,我真的想不通凭什么封锁我的账号,我的账号虽然交易频率很少。但是交易次数多少这是个人能力风控的考虑。就好比一个人买了车,在车库里停久了,难得开一次,警察就要上门吊销我的驾驶执照,没有哪个国家有这种不讲道理的法律。况且之前从来没有提前告知我到底是为什么要限制我的账号,这是程序上的不合法。

3h

Hong Kong

Unable to Withdraw

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