Internal manipulation of candlestick patterns with arbitrary spikes—no such spikes appear on other platforms or spot gold charts. Customer service claims we shouldn't reference spot gold or other platforms. I'm not trading spot gold. They consistently use official jargon about “legitimacy,” threatening to send complaints to Hong Kong. After discovering issues, I lost 160,000 yuan over two months. When I reported it to the police, they immediately locked my account, preventing login.