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اردو
Resolved
Manipulation on clients’ profitable orders
Mediating Parties 
XM
Issue
Others
Requirement
2020031842411113428
Settlement Amount
$4,900(USD)
Time
137 day 20 hour 34 Minutes 34 s
Mediation Status
Hong Kong2020-08-11
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2020-03-30
Reply XM
The MT4 trading account you provided is incorrect. Please check and resubmit. It is best to attach a screenshot of the trading account.
Reply
Hong Kong2020-03-28
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-03-28
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-03-26
Start Mediation 
FX1427056551
FX1427056551On March 26th, there was a $100 slippage on XAU/USD. I went short at 1600 and set the take-profit at 1552, and bought long at 1552 with take-profit at 1590. But the platform deleted all my take-profit orders, causing my huge losses.
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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My XM account has not been operated for 90 days. XM deducted my account balance for management fee and deleting account directly after balance is insufficient.
China
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