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Resolved
The spread of XAU/SUD expands 6 to 7 dollars everyday.
Object 
USGFX
Issue
Severe Slippage
Requirement
other
Amount
$10,000(USD)
Time
38day22hour
Mediation Progress
Hong Kong 2020-08-14
Resolved 
8481
8481Australia 2020-07-15
Reply USGFX 
Because the forex market may be affected by sharp fluctuations at any time, resulting in insufficient liquidity and widening spreads. If the customer has questions about the spread at that time, the customer service manager will be willing to assist in querying the records. In addition, we have also asked the customer to sign the PDS customer agreement when opening the account, which has mentioned the risk of transactions and the situation that cannot be estimated. The relevant content is involved in the attachment, please have a check. We are sorry for the experience of the customers.
Reply
Hong Kong 2020-07-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-07-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-07-06
Start Mediation 8481
8481I locked the position, in which there was $500 to $600 left in, and it became liquidation on the next.
Start Mediation
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