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اردو
Resolved
The market price hasn’t reached the stop-loss, while the system closed my position compulsorily.
Mediating Parties 
IC
Issue
Severe Slippage
Requirement
other
Settlement Amount
$240(USD)
Time
32day6hour
Mediation Status
Hong Kong2020-09-06
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia2020-08-07
Reply IC
I have called them repeatedly but no one answered.
Reply
Hong Kong2020-08-05
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-08-05
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-08-05
Start Mediation 
GAILVWANGU
GAILVWANGUI went short and set the stop-loss at 950.7.
After the position was established, the price only reached to 939.47, while the system closed my position at 954.48. There wasn’t a 1500-pip spread. The service fended off.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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