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اردو
Resolved
Forced liquidation happens after a slippage
Mediating Parties
XM
Issue
Severe Slippage
Requirement
other
Settlement Amount
$31(USD)
Time
32 day 17 hour 11 Minutes 42 s

Mediation Status
Hong Kong2020-09-09
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2020-08-10
Reply
XM
The customer only had one transaction in the non-agricultural time period on August 7, which is the liquidation of a 0.04 lot gold multi-order. The customer did not set a stop-profit or loss points, so market factors such as gaps and slippages were not involved. The reason for liquidation was nothing but insufficient ratio of margins. The margin ratio at the time of liquidation was 16.5%, and the net value was 2.7.
Reply
Hong Kong2020-08-10
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2020-08-10
Verified
WikiFX Mediation Center
Verified
Hong Kong2020-08-07
Start Mediation
DAJIAODIAO
My order was made at 20:30, a big slippage leading to liquidation.
Start Mediation
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