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Resolved
Floating spread
Object
Exness Exness
Issue

Severe Slippage

Requirement

other

Amount

$200(USD)

Time

31day14hour

Mediation Progress
Resolved
FX1039215734
Reply
Exness
For trading currency pairs with floating spreads, spreads will expand according to the special environment of the market. Order execution under abnormal market conditions, such as execution during periods of low liquidity or high volatility, slippage will inevitably occur. If the customer has any questions about the execution price of any specific order, he can appeal to the customer service at any time.

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FX1039215734
Exness's regular spread is 2-4 hundred pips, and the spread directly soared to 1800 points the night before. The customer service explained that it was a floating spread caused by market turmoil. Is there such a floating point difference? Excuse me, who can hold it, this platform clearly doesn't want people to make money! ! !

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