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Resolved
Unable to withdraw
Object 
FXTM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$500(USD)
Time
4day13hour
Mediation Progress
Hong Kong 2021-08-10
Solved after user's confirmation 
YUNDANFENGQING44836
YUNDANFENGQING44836United Kingdom 2021-08-09
Reply FXTM
Thank you for contacting FXTM. As for the withdrawal issue relative to the customer Liu Jiawei, the withdrawal on August 3rd was refused by the customer's bank on August 5th. The account manager has contacted the client to explain the reason for rejection. In addition, the customer has resubmitted a new withdrawal application on August 6th and has successfully exported from our system. However, the payment is based on the efficiency of the payment provider, and the customer generally receives it within 5 working days, while weekends are not counted as working days. If you or the client have other inquiries, please feel free to contact us. Thank you all for your support to FXTM. We hope our service can help you and will provide you with better service in the future.
Reply
Hong Kong 2021-08-06
Supplemental Materials YUNDANFENGQING44836 
YUNDANFENGQING44836MT5 account number
Supplemental Materials
Hong Kong 2021-08-06
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterPlease provide your correct MT4/5 trading account, please~
Reply
Hong Kong 2021-08-05
Supplemental Materials YUNDANFENGQING44836 
YUNDANFENGQING44836The other party made an excuse that my bank refused to pay. I asked them to provide relevant evidence, but nothing could be provided.
Supplemental Materials
Hong Kong 2021-08-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-08-06
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-08-05
Start Mediation YUNDANFENGQING44836 
YUNDANFENGQING44836I withdrew on August 2 and it was still pending. It was like a scam.
Start Mediation
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