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Resolved
Severe slippage.
Object 
PLOTIO
Issue
Severe Slippage
Requirement
other
Amount
$3,000(USD)
Time
31day6hour
Mediation Progress
Hong Kong 2021-09-16
Resolved 
FX2748797058
FX2748797058Hong Kong China 2021-08-17
Reply PLOTIO
As for the liquidation on August 9th complained by the client, The bid-ask spread varied with market conditions as the market price fluctuated dramatically on that day. After investigation, the reason for the liquidation is that when the client sent a trading order, the trading system would automatically trade at the first quotation, and our company would close the order price for the client within the largest possible range. However, the transaction price may also deviate from the client's order price due to market fluctuations.
Reply
Hong Kong 2021-08-16
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-08-16
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-08-16
Start Mediation FX2748797058 
FX2748797058I stopped loss at 1748 on Friday. But actually the platform changed it to 1693 at 7:00 on August 9. This led to account liquidation.
Start Mediation
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