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اردو
Resolved
Fraud platform
Mediating Parties
XM
Issue
Others
Requirement
other
Settlement Amount
$154(USD)
Time
38day6hour

Mediation Status
Hong Kong2021-11-18
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2021-10-19
Reply
XM
Dear Customer, first of all, thank you for supporting XM! Your MT4/MT5 account number: 251013873. We first reported your complaint to the relevant departments for in-depth checking, and now get the reply as follows: About your trading account 251013873 (hereinafter referred to as "your account"), according to the investigation by anti-fraud department, your trading pattern is considered to be cashing out by arbitrage, which is fraudulent under the terms and conditions. Therefore, we have decided to take the following measures immediately: - close all accounts registered in your name; - cancel your trading order number #5214418 in your trading account 251013873. Please note that you have been banned from creating an account and trading on our platform. If you succeed in registering an account and trading on our platform due to a system or human error, we will immediately close your account, cancel all profits and losses you have obtained, and refund your principal through the original channel, with the commission for deposit and withdrawal being paid by you. At the same time, we note that you have applied for withdrawal on October 9, 2021, the withdrawal of $81.79 has been approved, the money will be transferred within 1-3 working days. Please wait patiently and pay attention to the transfer information of your bank card. Please note that this is the final decision according to our terms and conditions. We will not send any further notice. If you have any question, please feel free to contact XM Customer Service at https://www.xm-intl.com/cn/. Click on [Web Customer Service] in the upper right corner. XM provides 24h online customer service from Monday to Friday, and we are very glad to help you! Thank you!
Reply
Hong Kong2021-10-12
Appendix
FX3595160758
Illegal broker, they shut down my account promptly, fearing that I make more profits.

Appendix
Hong Kong2021-10-11
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2021-10-11
Verified
WikiFX Mediation Center
Verified
Hong Kong2021-10-11
Start Mediation
FX3595160758
My account was 251013873 and gained $154 on October 8. But my profits were taken by the platform. Please beware of it.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

