Resolved
Severe slippage
Object 
wetrade
Issue
Severe Slippage
Requirement
other
Amount
$1,863(USD)
Time
31day18hour
Mediation Progress
Hong Kong 2022-01-05
Resolved 
FX3783757088
FX3783757088Australia 2021-12-06
Reply wetrade
After checking, platform provided a normal quotation and the order was traded normally with a slightly widened spread caused by the market. The slump of digital currencies on the internet widened the spread of many platforms, so we cannot ensure the low price of every platform stays the same exactly. The order in your account was traded at the price of 3464, compared with other prices, the low price of ex is 3520, Jinshi 3487, and Huobi 3428.28, the lowest price. As Bitcoin fell by 10,000 US dollars on that day, the order of your account was traded normally in an extreme situation, which is the so-called market rule. We hope your can understand it, and please contact us if you have any problem.
Reply
Hong Kong 2021-12-06
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WikiFX Overseas Customer Service
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Hong Kong 2021-12-06
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-12-04
Start Mediation FX3783757088 
FX3783757088The digital currency widened dozens of times of spreads for no reason, until my account was liquidated at lowest point, and then pulled up after liquidation, obviously it deliberately wiping out my funds, and spreads widened ridiculously
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