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Resolved
The spread suddenly widened
Object 
Exness
Issue
Others
Requirement
other
Amount
$1,000(USD)
Time
30day3hour
Mediation Progress
Hong Kong 2022-03-26
Resolved 
SHIHONGBIAO61971
SHIHONGBIAO61971Cyprus 2022-02-24
Reply Exness
In terms of the expanded spread about your account, please provide your phone password and order number, as well as problem details so that we can check it for you. At the same time, you need to offer the log file of that day: go to the MT4 trading platform and follow the steps "File" - "Data center" - "Logs", and send the logs to us by email, thanks for your cooperation.
Reply
Hong Kong 2022-02-24
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-02-24
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-02-24
Start Mediation SHIHONGBIAO61971
SHIHONGBIAO61971The spread of my account 16134956 suddenly widened during the trading process on Feb. 24, 2022. Also. I cannot deposit and lock the position which leads the liquidation of the account. And, I cannot deposit to do it again. It does not just happen once. Everytime there is a chance, the spread will be widened and cannot deposit.
Start Mediation
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