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Resolved
Trading problems
Object 
Vantage
Issue
Others
Requirement
other
Amount
$3,000(USD)
Time
45day10hour
Mediation Progress
Taiwan 2022-07-01
Resolved 
LINRENWEI
LINRENWEIAustralia 2022-06-01
Reply Vantage
After the technical verification, the trade with problem was carried out by a device used by the customer, with trading requests being from the same account. Please check that if you carelessly share the private information with the third party. In order to ensure your account safe, you are advised to reset your security information. Please feel free to reach out to the relevant account manager or customer service, if you have any questions or something for further verification.
Reply
Hong Kong 2022-05-17
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-05-17
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan 2022-05-17
Start Mediation LINRENWEI
LINRENWEIAfter I cleared the positions in your company, there were 4-5 more negative transaction items and the problem of fraudulent card wiping. I used the operation items at noon that day and went to work after clearing the position. I did not use any transactions until I went to bed at night. I want to check the status of my account on the platform, but I saw that the account was stolen and the balance of the credit card was stolen, and only then did I find that there were negative transaction items in the transaction account.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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