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اردو
Resolved
Deposit has not arrived for three days
Mediating Parties
XM
Issue
Others
Requirement
compensation
Settlement Amount
$5,000(USD)
Time
50day23hour

Mediation Status
Hong Kong2022-09-07
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2022-08-08
Reply
XM
Dear customer, thank you for choosing XM. In terms of your withdrawal problem, we hope to assist you with it as soon as possible. Please reply to our email, or feel free to visit XM official website https://www.x1m1global.com/cn/, and click on the Online Customer Service in the upper right corner of the page to reach out to the customer service, and our specialist will help you. Have a good time.
Reply
Hong Kong2022-07-19
Reply
WikiFX Mediation Center
Dear customer, please submit the correct name. Thank you for your cooperation.
Reply
Hong Kong2022-07-19
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2022-07-19
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-07-18
Start Mediation
SHAOCHIROU


The deposit was made at noon on July 15th, and it still did not arrive in the account by July 18th. I asked the customer service to provide the transfer record details from the morning of July 18th, and they also provided them. Until the afternoon of July 18th, the customer service kept saying that it was not received. money, but I haven't received a refund here, smh, it's really bad.



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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
