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Resolved
Slips for 4.61 dollars, resulting to lose extra 69.15 dollars
Object 
DBG MARKETS
Issue
Severe Slippage
Requirement
compensation
Amount
$70(USD)
Time
11day4hour
Mediation Progress
Hong Kong 2022-12-26
Solved after user's confirmation 
Agoni87841
Agoni87841Australia 2022-12-16
Reply DBG MARKETS
The order's stop loss was triggered after the release of data in market, and the wild oscillation in the market at the time brought a change in order price from triggering to bank's execution, which is normal. You are advised to pay attention to the risk control of order before and after the release of market data. If you have any question, please reach out to the online customer service in the bottom right corner of the page of official website.
Reply
Hong Kong 2022-12-15
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-12-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-12-15
Start Mediation Agoni87841 
Agoni87841Slips for 4.61 dollars, resulting to lose extra 69.15 dollars. The stop loss was set at 1803, but it actually close at 1798.39. Request for compensation.
Start Mediation
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