Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Placing orders do not close at setting price
Object 
FXTM
Issue
Others
Requirement
compensation
Amount
$500(USD)
Time
68day18hour
Mediation Progress
Hong Kong 2023-05-07
Resolved 
jesen&41319432
jesen&41319432United Kingdom 2023-04-07
Reply FXTM
Thank you for contacting us. In reference to customer Hu Zhiyou's trading problem, the related department has conducted an investigation and made a reply by email on March 7, 2023. However, the customer was dissatisfied with the investigation result and filed the second complaint, followed by the trading investigation department's follow-up one more time. And the latest result was sent to the customer on March 21. Please feel free to reach out to us, if you have any inquiry. Note that FXTM contacts with the customers via only verified company WeChat account so that they can find us with ease. Your support to FXTM is greatly appreciated. We hope that the service is helpful and will better serve you.
Reply
Hong Kong 2023-02-27
Supplemental Materials jesen&41319432
jesen&41319432I'm wondering what the meaning of pending order is, if the order is not executed at the setting price.
Supplemental Materials
Hong Kong 2023-02-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-02-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-02-27
Start Mediation jesen&41319432 
jesen&41319432Placing orders do not close at setting price, resulting in liquidation. My setting price is 1857 and the actual closing price is 1851.59
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
Really hard to withdraw and cannot clearly tell you the reason
China
Next
Trouble platform
China
To view more
Please download WikiFX APP
