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Resolved
Serious stucks. Data is missing
Object 
TMGM
Issue
Others
Requirement
compensation
Amount
$700(USD)
Time
31day17hour
Mediation Progress
Hong Kong 2023-05-19
Resolved 
Davidzhw
DavidzhwAustralia 2023-04-19
Reply TMGM
Dear customer, we're very grateful to you for the information. With respect to your problem, please send the detailed information about your account and order by email to official customer service, mailto:support@tmgm.com, and we'll reply after an investigation. Thank you.
Reply
Hong Kong 2023-04-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-04-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-04-17
Start Mediation Davidzhw
DavidzhwApril 5, 2023, Beijing time 22:32 pm, platform time 17:32. The gold market was seriously stuck, and the price has been stuck around 2017, without fluctuations, for about 5 minutes. The lowest price of other platforms has reached 2010. After 5 minutes, the market came up again, and the market of TMGM began to fluctuate. My short position near 2018, the trailing stop loss I set, was definitely profitable, but it turned out to be a loss. Figures 1-6 below are all TMGM charts, and the seventh is the IC chart. Even if they log in to TMGM now, their data from 17:32 to 17.37 is still missing.
Start Mediation
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