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Resolved
The slippage of FOREX.com was nearly 40, leading to liquidation
Object 
FOREX.com
Issue
Severe Slippage
Requirement
compensation
Amount
$418(USD)
Time
34day20hour
Mediation Progress
Hong Kong 2023-09-28
Resolved 
hanbing
hanbing United States 2023-08-29
Reply FOREX.com
Please directly contact us on FOREX.com website if you have any problems. It will take more time to convey information via media to the relevant staff. What's more, it isn't in line with FOREX.com's rules. The following is official contact information of FOREX.com; Free Chinese Hotline: 400-8428138; Customer service email: cn.support@forex.com; and you can reach out to online customer service for help via WeChat public account.
Reply
Hong Kong 2023-08-25
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-25
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-08-24
Start Mediation hanbing 
hanbing I bought 1.5 lots of GBPNZD at 22:40 on August 15th on FOREX.com, and the spread jumped from 7 to 15 and then to 45 at 5:00 in the morning of August 16. It remained until 5:05 when the position was closed and the spread dropped. The spread slippage is nearly 402.
Start Mediation
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