Resolved
Hang Seng Index futures deliberately did not open, and crude oil reversed the stop loss
Object 
AVATRADE
Issue
Others
Requirement
compensation
Amount
$500(USD)
Time
39day21hour
Mediation Progress
Hong Kong 2024-02-28
Resolved 
DAOYUAN
DAOYUANIreland 2024-01-29
Reply AVATRADE
After checking, the relevant department confirms that Hang Seng Index market opened late by more than an hour on that day due to the liquidity provider. But we checked that the customer didn't hold the related position, which didn't affect his orders.
Reply
Hong Kong 2024-01-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-01-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-19
Start Mediation DAOYUAN 
DAOYUANThe Hang Seng Index opened normally on January 2, but the index futures did not move until the situation was reflected, leaving a large gap. Crude oil ran away after hitting the stop loss, leaving a long upper shadow line. It was suspected that the trading information was sold to a third party.
Start Mediation
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