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Resolved
The icmarkets trading platform deducts customer profits at will
Object 
IC Markets Global
Issue
Others
Requirement
compensation
Amount
$7,332(USD)
Time
31day23hour
Mediation Progress
Hong Kong 2024-03-03
Resolved 
YONGBUYANBAI26373
YONGBUYANBAI26373Australia 2024-02-02
Reply IC Markets Global
If you believe your order has been affected, in order to investigate your transaction, we kindly ask you to send an email to support.cn@icmarkets-cs.com using your registered email address. Please use the subject line “Request for Trade Investigation” and include your trading account number and the order number in the email body, along with a brief description of your inquiry. We expect to respond to you within 3 to 10 business days. Thank you for your support and understanding.
Reply
Hong Kong 2024-02-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-02-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-31
Start Mediation YONGBUYANBAI26373 
YONGBUYANBAI26373On January 31, 2024, account 7196936 made a profit of 3599.36, account 7198350 made a profit of 3733.81, and account 7198428 made a profit of 3739.13. There were no problems with the price trend. The platform directly froze and deducted funds from my account. And do not allow customers to log in to their trading accounts. Even the records have been erased. Does the ICmarket platform now deduct profits?
Start Mediation
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