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اردو
Resolved
At the same time, the profit from closing the position was reduced by US$600.
Mediating Parties
TMGM
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$1,000(USD)
Time
33day12hour

Mediation Status
Hong Kong2024-05-16
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia2024-04-16
Reply
TMGM
Hello, regarding your issue, please attach the details of your account situation and order specifics, and send them to the official customer service email: support@tmgm.com. We will investigate and respond to you as soon as possible. Thank you!
Reply
Hong Kong2024-04-13
Appendix
FX4074155610
The order is queued and cannot be closed, resulting in serious losses to my account.

Appendix
Hong Kong2024-04-15
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2024-04-15
Verified
WikiFX Mediation Center
Verified
Hong Kong2024-04-13
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FX4074155610

When I closed my position at the same time, there were two closing prices, which were wrong by $600. Can it still be like this when the market rises? There is also the problem of being unable to close a position. Videos cannot be uploaded here. I haven't used it for more than a day or two, and the stop loss of pending orders can also slip. I don’t understand if this mt5 doesn’t work, why don’t you put it on the market? If this keeps happening, who would dare to use your platform? If this matter is not resolved reasonably, then I will only have to expose it on various platforms.


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