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اردو
Resolved
I was told in an arbitrage trade.
Mediating Parties 
XM
Issue
Unable to Withdraw
Requirement
explain
Settlement Amount
$4,700(USD)
Time
39day2hour
Mediation Status
Hong Kong2024-05-25
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2024-04-25
Reply XM
Regarding the complaint about your account 68375803, we conducted a verification investigation as soon as possible. After multiple careful checks and communications, we regret to inform you that we are unable to change the relevant decision regarding your account issue. Please refer to the important notification email sent on March 26, 2024, for details. Thank you once again for your understanding and support of XM!
Best regards,
Reply
Hong Kong2024-04-17
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-04-17
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-04-16
Start Mediation 
CHA
CHASuddenly it sent me an email saying I was doing arbitrage trade. I didn’t do any arbitrage at all. My account was blocked for no reason. I made a profit by placing orders normally.
Start Mediation
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They said they would deduct $10 if I did not trade for 90 days but did not give any form of notice.
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