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Resolved
Stuck, unable to trade.
Object 
TMGM
Issue
Others
Requirement
explain
Amount
$1,000(USD)
Time
37day13hour
Mediation Progress
Taiwan 2024-07-14
Resolved 
LAOSHIREN812
LAOSHIREN812Australia 2024-06-14
Reply TMGM
Hello, thank you for your message. Please contact your account manager or the official customer service, providing the confirmation number and explanation. We will assist you as soon as possible. Thank you for your attention.
Reply
Hong Kong 2024-06-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-06-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan 2024-06-07
Start Mediation LAOSHIREN812 
LAOSHIREN812Today I made 52 trades and lost on two. Afterwards, the system got stuck and wouldn't allow me to trade. Restarting and logging into other companies' platforms worked fine, but logging into this account at midnight, it wouldn't work. Once, it worker for two minutes and then froze again. Later, when I asked customer service, I wondered if they were preventing me from making a profit because if there was a heavy position and the market moved sharply in the opposite direction, it would have blown up my account quickly. It was stuck for half an hour and they said it was a technical issue, but I'm somewhat skeptical.
Start Mediation
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