Resolved
Severe Slippage
Object 
KCM Trade
Issue
Severe Slippage
Requirement
compensation
Amount
$2,000(USD)
Time
35day10hour
Mediation Progress
Hong Kong 2024-07-13
Resolved 
YQ87770
YQ87770Mauritius 2024-06-13
Reply KCM Trade
After verification, this situation is a normal gap due to the non-farm payroll report. If you have any other questions, please contact official customer service or your account manager.
Reply
Hong Kong 2024-06-07
Supplemental Materials YQ87770 
YQ87770The price at this time and position did not actually drop below 23331, yet my position was directly stopped out, which has affected my subsequent trading.
Supplemental Materials
Hong Kong 2024-06-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-06-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-06-07
Start Mediation YQ87770 
YQ87770The stop-loss is far from the actual market price, and the platform has not provided any explanation.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
To view more
Please download WikiFX APP
