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Resolved
My account was frozen even though I was trading normally.
Object 
XM
Issue
Others
Requirement
improve service
Amount
$152(USD)
Time
35day9hour
Mediation Progress
Hong Kong 2024-08-11
Resolved 
YIZHIDOUZAI
YIZHIDOUZAICyprus 2024-07-12
Reply XM
Dear customer, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 29124700, we have conducted an immediate investigation and verification. After careful review and communication, we regret to inform you that we are unable to change the relevant decision regarding your account. Please refer to the important notification email sent on July 5, 2024. Finally, thank you once again for your understanding and support of XM! Best regards.
Reply
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong 2024-07-07
Supplemental Materials YIZHIDOUZAI
YIZHIDOUZAIPlease lift restriction on my normal trading, unfreeze my account, and compensate for my losses!
Supplemental Materials
Hong Kong 2024-07-08
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-07-08
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-07-07
Start Mediation YIZHIDOUZAI 
YIZHIDOUZAII was trading normally throughout the whole process, but they said my account was suspected of arbitrage activities without any reason, and they also wanted to permanently cancel my account. I am dissatisfied!
Start Mediation
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