Dear Customer, regarding your complaint, after thorough verification, we are unable to find your registration information on the XM platform using the account, email, and phone number you provided. Please ensure that you registered through the correct official website: https://www.x1m1global.com/cn/. We would also like to remind you that there are instances of deliberate imitation of the XM logo, website, and applications online. Please enhance your risk awareness and avoid downloading or installing any counterfeit XM websites or applications. It is essential to protect your personal privacy and information. If you have any questions, please feel free to visit the above XM official website and click on the "Web Customer Service" in the upper right corner to contact customer service. XM provides 24-hour online customer service from Monday to Friday, and we are more than happy to assist our customers. Thank you. For more information, please visit: www.x1m1global.com.

It has been over two months, and XM still has not solved my problem.

I placed a stop loss order at 2383 but the platform did not close the order at 2383 but when the price increased to 2392.02, it closed the stop loss order, causing damage to my account.