Resolved
The platform is disconnected from the internet, trading is prohibited
Object 
IC Markets Global
Issue
Others
Requirement
compensation
Amount
$2,000(USD)
Time
33day13hour
Mediation Progress
Hong Kong 2024-09-11
Resolved 
HANGWENZHIYUAN123
HANGWENZHIYUAN123Australia 2024-08-12
Reply IC Markets Global
If you believe your order has been affected, in order to investigate your trading order, we kindly ask you to send an email to support.cn@icmarkets-cs.com from your registered email address. Please use the subject line "Request for Trade Investigation" and include your trading account number and order number in the body of the email, along with a brief description of your concerns. We expect to respond to you within 3 to 10 business days. Thank you for your support and understanding.
Reply
Hong Kong 2024-08-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-08-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-08-08
Start Mediation HANGWENZHIYUAN123 
HANGWENZHIYUAN123The platform accesses bulk commodities, including cocoa varieties. After I lost money and started making profits, they stopped allowing me to trade. It's a typical behavior of pulling the plug, claiming it's due to liquidity provider reasons. Why didn't they stop me from opening positions when I was losing money? But when my trading direction was profitable in the overall trend, they prohibited me from trading.
Start Mediation
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On their platform, if the margin is less than 50%, the account will be liquidated. Normally, the margin is less than 0 for liquidation!
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