Resolved
无法出金
Object 
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$83(USD)
Time
6day3hour
Mediation Progress
Hong Kong 01-13
Solved after user's confirmation 
BUSHI
BUSHICyprus 01-10
Reply XM
Dear customer, thank you for choosing XM and for your support! Regarding the complaint about your account 68612371, we conducted a prompt verification and investigation. After multiple careful checks and communications, we regret to inform you that we cannot change the related decisions regarding your account. However, your account can still trade normally. For matters related to the account opening bonus, please refer to the important notification email sent on October 12, 2024. Thank you once again for your understanding and support of XM! Thank you.
Reply
Hong Kong 01-07
Supplemental Materials BUSHI
BUSHII contacted customer service, and they said I could normally submit a withdrawal request. However, as soon as I made the withdrawal, the platform deducted everything and then claimed that I violated the bonus rules. How can I violate the rules if I manually placed the orders? Later, when I asked customer service what happened, they kept saying to refer to the email.
Supplemental Materials
Hong Kong 01-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 01-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 01-07
Start Mediation BUSHI 
BUSHI平台说可以出金，但是正常手动交易后却不给出金，还把资金全扣完了
Start Mediation
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