The customer is one of a team who tried to manipulate the price through identical illegal trading methods. Now his account is temporarily frozen.

The losses were caused by the platform. I have two requests: first, please expedite the processing of my withdrawal request; second, I request compensation for the losses incurred.

On December 30, 2024, abnormal trading caused a large loss. The platform said they would investigate, then froze the account. The withdrawal I submitted also didn't arrive. When I emailed the platform to ask, they only replied to pay attention to the email. Initially, they said that after the investigation, the account would return to normal once compensation was initiated. It's been so long with no progress. I hope you can help urge them to handle it!