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اردو
Resolved
Complaint about severe slippage on Exness platform
Mediating Parties
Exness
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$61(USD)
Time
32day23hour

Mediation Status
Hong Kong2025-10-17
Resolved
KAIWEN
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-09-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-09-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-09-14
Start Mediation
KAIWEN
On September 11, I placed a pending order #432726834 in account 12309985 at a specified price of 23926. However, at 12:30 GMT+0 on September 11 (Beijing time 20:30 GMT+8), due to the release of major financial news, US CPI YY, NSA, the market price fluctuated sharply, and my pending order was triggered. Under normal circumstances, when the pending order reaches the specified price, it enters the execution queue. However, due to the simultaneous activation of a large number of pending orders, execution was delayed. More critically, the difference between the specified price (23926) and the market price at execution (23864.39) far exceeded the no-slippage range of the trading instrument (only 17.64 points). Ultimately, it was executed at the market price, with a gap of 616.1 points, which greatly deviated from my expected trading situation and caused unnecessary losses.
The slippage issue has seriously affected my trading results. I hope the Exness platform can pay attention to this issue and provide me with a reasonable compensation plan.
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