Global Broker Regulation Inquiry App
About WikiFX
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

اردو

Download
Resolved
Complaint about severe slippage on Exness platform
Mediating Parties
Exness Exness
Issue

Severe Slippage

Requirement

compensation

Settlement Amount

$61(USD)

Time

32day23hour

Mediation Status
Resolved
KAIWEN

Sensitive Information

This content involves sensitive information, so it's hidden by WikiFX

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
KAIWEN
On September 11, I placed a pending order #432726834 in account 12309985 at a specified price of 23926. However, at 12:30 GMT+0 on September 11 (Beijing time 20:30 GMT+8), due to the release of major financial news, US CPI YY, NSA, the market price fluctuated sharply, and my pending order was triggered. Under normal circumstances, when the pending order reaches the specified price, it enters the execution queue. However, due to the simultaneous activation of a large number of pending orders, execution was delayed. More critically, the difference between the specified price (23926) and the market price at execution (23864.39) far exceeded the no-slippage range of the trading instrument (only 17.64 points). Ultimately, it was executed at the market price, with a gap of 616.1 points, which greatly deviated from my expected trading situation and caused unnecessary losses. The slippage issue has seriously affected my trading results. I hope the Exness platform can pay attention to this issue and provide me with a reasonable compensation plan.

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Download the WikiFX App

Select Country/Region
United States
※ WikiFX compiles data from publicly available sources and user contributions. While we endeavor to maintain its accuracy, we do not warrant the information's completeness, accuracy, or timeliness, as it may become outdated. Investors are strongly advised to verify critical details with official sources before making any decisions.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qa@wikifx.com
Cooperation:business@wikifx.com