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اردو
Resolved
Runli does not allow withdrawal, all deducted
Mediating Parties
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$609(USD)
Time
36day1hour

Mediation Status
Hong Kong2025-02-23
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2025-01-24
Reply
XM
Dear customer, first of all, thank you for choosing XM and for your support! Regarding the issue you raised about your account 68720486, we have sent a response to your registered email on January 22, 2025, following your previous complaint. Please refer to the email content for the final response. Once again, we appreciate your understanding and support for XM! Thank you.
Reply
Hong Kong2025-01-18
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2025-01-18
Verified
WikiFX Mediation Center
Verified
Hong Kong2025-01-18
Start Mediation
FX2393108135

Legitimate operation earned 609 USDT profit, but only withdrew the principal of 500 USDT. They deducted all my profit, then closed and locked my account. Such a rip-off, lost for nothing.


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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
