If you believe your order has been affected, we kindly require to you to send an email from your registered email address to support.cn@icmarkets-cs.com for further investigation. Please use the subject line "Transaction Investigation Request" and include your trading account number, the order number in question, and a brief description of your concern in the body of the email. We anticipate responding to you within 3-10 business days. Thank you for your support and understanding.

I was trading USDNOK. On Monday early morning, without any action on my part, all my orders were closed (my margin was fully sufficient). The sell orders were closed at 11.05, while the buy orders were closed at 10.65, a difference of over 4000 points. This broker maliciously closed positions with slippage, attempting to take client losses, extremely bad.