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اردو
Resolved
Compensation for stop loss and take profit not meeting requirements
Mediating Parties 
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$2,000(USD)
Time
8day18hour
Mediation Status
Hong Kong2025-04-23
Solved after user's confirmation 
DAMOGUYING
DAMOGUYINGSensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-04-15
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Hong Kong2025-04-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-04-15
Start Mediation DAMOGUYING
DAMOGUYINGTrading account: 85261729, at 22:08 Beijing time on April 14, the Exness MT4 server suddenly stopped moving, and then the platform also could not log in at the same time. I tried the network at that time, my network was normal, and other platforms could be logged in. I opened short orders for gold: 3204.795 and 3206.186, both with 1.01 lots. Stop loss prices were both: 3206.186. Take profit prices were both: 3196.580. Order numbers: 101665997 and 101665902. The price clearly hit the take profit price.
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