Dear customer, XM is committed to maintaining a fair and transparent trading environment for all clients. To this end, we have established clear terms and conditions to protect our trading community from any form of improper trading activities. After a thorough investigation by our relevant department, your trading account has been linked to another suspended account, which violates the company’s terms and conditions. Associating with a suspended account also constitutes a serious breach of XM’s terms and conditions. As a result, in accordance with company policy, all profits or losses generated in your account have been voided. The relevant department has sent a detailed explanation of this action via email under the subject "Important Announcement." If you have any questions or require further clarification regarding your situation, please reply directly to the aforementioned email. Alternatively, you may contact our customer support team via live chat on the XM website and trading platform or by emailing support@xm.com. Best regards, The XM Team

Won but unable to withdraw funds, customer service plays dumb and refuses to resolve, directly deducted the money from my account.