Dear customer, regarding your issue, you may contact our 24/7 customer service and provide specific details about your situation. You can also send an email to our official support address at support@exness.com from your registered email account (please ensure the email address is correct). If you have already been in touch with our official support team, please continue corresponding via email or consult the 24/7 live chat available on our official website. Thank you.

Malicious slippage + forced liquidation – a ruthless scam. Exness is a scam that uses slippage and forced liquidation to defraud investors. I deposited $20,000 to trade, but within just one month, slippage and forced liquidation reduced my balance to just over $3,000. Last week, on the night of the Federal Reserve interest rate announcement, I shorted GBP/USD at 1.2750, set a strict stop loss at 1.2800 (keeping risk within 50 pips), and take profit at 1.2700. As soon as the data was released, the market crashed. My order price, initially at 1.2750, decreased sharply to 1.2820—a decrease of 20 pips! Worse still, my stop loss at 1.2800 was not triggered at all, and the price continued to rise. When I realized I wanted to close the position manually, the platform froze. When the system recovered, a "Margin Call Notice" appeared on my account, showing my final closing price was 1.2860. This single trade resulted