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Resolved
The platform froze on the evening of October 16, 2025, preventing me from closing my short position.
Mediating Parties
Exness Exness
Issue

Others

Requirement

compensation

Settlement Amount

$600(USD)

Time

23day2hour

Mediation Status
Solved after user's confirmation
JIANGHUHANGLUREN

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JIANGHUHANGLUREN
My account is a cent account 165066916. On the night of October 16, 2025, I encountered a platform freeze and could not trade or close positions. The 0.19 short order I held could not be closed, and the pending gold 4275 0.19 reverse protection breakout buy order was also not executed! When it recovered! The price had already risen to a certain high level, causing a loss of at least $600! I am being conservative and did not include the losses from when gold was at 426 something that could not be closed. Simply counting the loss from the unprotected breakout order placed at 4275 that was not executed is already very magnanimous! I am thinking of developing long-term on the platform! I also recorded the screen

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