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اردو
Resolved
ex platform network disconnection leading to forced liquidation, platform not responsible
Mediating Parties 
Exness
Issue
Scam
Requirement
compensation
Settlement Amount
$3,500(USD)
Time
33day23hour
Mediation Status
Hong Kong2025-11-28
Resolved 
FX3965901253
FX3965901253Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-10-27
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Hong Kong2025-10-27
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-10-25
Start Mediation FX3965901253
FX3965901253On the 16th evening, the internet was down for 3 hours. I was holding 1.5 lots of long positions. Originally, I was up $500 in profit. By the time I reconnected, it turned into a loss. In the end, I kept it. The platform didn't take responsibility. They said I still had operation permissions—how could I close the position when I couldn't even connect
Start Mediation
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The Exness platform crashed, causing an account liquidation, and they have consistently refused to compensate.
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